Below are a few hints and tips to make it easy to order from our site if you have any problems you can always contact us by emailing our customer service team or call:
Customer Service Team - +44 (0)1382 772581
Ordering - To order products from our site all you need to do is click on the product you like and add it to your shopping basket. When you have finished shopping, click the checkout button. Once you have completed your address details you will be taken into the payment screen. Confirm your order - check the items, payment method, billing and delivery address are correct then hit the ‘SUBMIT MY ORDER’ button if they are all correct.
Payment - We accept the following debit/credit cards for payment: Master Card, Visa, Maestro and Solo. Stripe is our payment processor for credit or debit cards. If you have a PayPal account you can use your account by clicking on the PayPal option.
Payment via card - Insert all your card details on the payment page. If your card uses the Verified by Visa or Mastercard Secure Code scheme, you may need to enter your password to verify the transaction. Once you have completed the transaction you will be returned to the Breo.com website. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us. Once your order has been picked, packed and shipped you will receive an email confirming this. If there are problems with the payment then give us a call and we can arrange another method of payment i.e. BACs transfer or cheque. Cheques - we will need to allow 7-10 days to clear before we ship the product.
Payment via PayPal Account - If you have a PayPal account you can insert your username and PayPal password and use your account as you normally would. Once you have completed the transaction you should click the return to merchant button which will take you back to the Breo.com website. You will receive two confirmation emails with your order number and receipt number. The emails will come from firstname.lastname@example.org. If you do not receive notification please contact us ASAP. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment then give us a call and we can arrange another method of payment i.e. BACs transfer or cheque. Cheques - we will need to allow 7-10 days to clear before we ship the product.
Promotional Coupons - If you have a valid promotional Coupon Code then you can enter it into the coupon code box on the payment page and your order will be discounted accordingly - please be sure to check the expiry date on the coupon as they often run for a limited time period. Coupon codes may only be valid on certain product categories also, so please check the items you have chosen are eligible for the discount.. If you have any problems with the promotional coupon please email or call our customer service team.
Cancelling your order - You can contact us on 01382 772581 to cancel your order. However, if your order has already been processed by our warehouse and passed to the mail service for delivery we are unable to cancel the order and would advise that you return the order as soon as you receive it.
The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund. The seven working days starts from the day after you receive your order. We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number. If you have already received your order, you will need to return all the items in the order. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
We offer next day delivery as standard in the UK for just £3.95. We also deliver to Europe for £5.95 and Worldwide for £7.95.
See below for estimated delivery times:
|UK Delivery (Next Working Day)||£3.95||1 Day *|
|European Delivery||£5.95||3-5 Days|
|Rest Of The World Delivery||£7.95||7-21 Days|
If you are not 100% satisfied with the item(s) you have ordered from breo.com, send them back - within 30 days of receipt in a re-sellable condition, ie. in the original packaging, unworn and complete with any original labels and we will refund your money or exchange it for a different size or colour. Refunds can only be issued for items purchased directly from www.breo.com. All other refunds would be issued by the reseller.
In the UK? Breo offers FREE RETURNS.
Simply visit our Royal Mail tracked returns page and complete your details to generate a label - http://www.royalmail.com/track-my-return/create/499
Returns Department, Breo, 16a Tom Johnstone Road, West Pitkerro Ind Est, Dundee, DD4 8XD