HOW DOES IT WORK?
Our FAQ section is a quick and simple way to answer your questions without having to call up. If there are any details our FAQ section doesn't answer then just contact our Customer Service Team.
Breo are dedicated to customer service and aim to supply all of the information that you require on the site. However if there are any additional details you would like, please do not hesitate to contact us:
Please Read Before Submitting
If you have a question relating to a specific order or can't find the answer anywhere on our website, you can fill out our enquiry form
You will receive a reply to your submitted enquiry form within 24 hours we promise. From a real human being. Amazing stuff! Except on Saturday or Sunday as we also like to enjoy ourselves occasionally too.
Many questions can be answered by taking a couple of minutes to read the website (product sizes, prices etc.)
Certainly we can. We'll even draw you a nice picture!
We get many enquiries from people with different allergies who would like to know which watches are wrapped in our soft touch rubber with no metal parts to irritate skin.
The current Breo watch models which feature no exposed metal include:
Twilight Classic (the buckle is however metal)
Twilight Venture (the buckle is however metal)
Our Answer:UK Standard (£) FREE OF CHARGE
Recorded* Mainland UK (£) 3.95
Europe Standard (£) 4.95
Recorded* Europe (£) 9.95
Rest of World Standard (£) 8.95
Recorded* Rest of World (£) 14.95
*Recorded requires a signature on delivery
Our Answer:Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Our Answer:Returns Policy:
Items purchased through breo.com
* Post the item and packaging back to us at the below address. Please include the order id number. A replacement will be sent to you if the item is faulty.
Items purchased out with breo.com
No exchange of faulty goods will be processed under the 12 month warranty without a copy of the proof of purchase from the original transaction. This includes all airline purchases and items bought through resellers.
* Post the item and packaging back to us at the below address accompanied with a copy of the proof of purchase and a replacement will be sent to you if the item is faulty
* A return shipping address, a brief description of the fault and the size/colour of the item returned are also required for all returns.
*Please do not send original proof of purchase as this will not be returned with the replacement item.* Snapped watches can be replaced if returned within 28 days of receiving the watch with proof of purchase but are not covered after this by the warranty. Information is displayed within the instruction booklet that comes with the watch and also on the "Love Your Breo" section of our website
16a Tom Johnstone Road
West Pitkerro Industrial Estate
Refunds can only be processed on items purchased directly from www.breo.com
Refunds will only be processed on items returned within 14 days, in a re-sellable condition, ie. in the original packaging, unworn/unwashed and complete with any original labels.
If you did not purchase the item from www.breo.com, ie. It was purchased from a website/retail store/airline then it would be with said reseller you would have to contact for a refund.
Our Answer:We recommend you make sure you have the latest updates and patches for your operating system.
If the problem persists please contact us and we can investigate the issue further. Please copy and past any error messages appearing on screen or the URL you were trying to access (e.g. http://www.breo.com/breo-tv.php)
Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.
In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.
In all cases, the goods must be in their original condition and will be inspected on their return.
If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
If you decide to cancel your order with breo ®, you must let us know in writing [email is fine], quoting the order number. To cancel your order, please click here.
Our Answer:Please contact us and we will try and sort it for you as soon as possible
4) I placed an order yesterday but have not received a confirmation email? How can I check on my order?
If you have not received a confirmation email within 24 hours please contact us via our enquiry form
Please also check the junk folder and junk mail settings on your email account prior to contacting us.
If you have paid for "Recorded" shipping, you should receive your tracking reference with your confirmation email. This can then be tracked through Royal Mail. If no tracking reference is given, please fill out our enquiry form and we will send you the tracking reference.
If "standard" shipping was selected then no tracking reference will be issued.
All enquiries should be directed to email@example.com