Breo are dedicated to customer service and aim to supply all of the information that you require on the site. However if there are any additional details you would like, please do not hesitate to contact us.
Setting a Breo Digital watch
Instructions to set the following models: Roam Elite, Energy, Fusion, Roam Slim, Bag Buddy - Can be viewed HERE
Instructions to set the following model: Block - Can be viewed HERE
Instructions to set the following model: Orb 10 - Can be viewed HERE
Instructions to set the following model: Zone - Can be viewed HERE
Setting a Breo Analogue watch
Instructions to set the following models: Classic, Grafik, Lustre, Twilight Classic, Twilight Curve, Twilight Venture, Zen, Link small, Link medium, Overtone, Polygon, Icon, Curve - Can be viewed HERE
Please can you help me understand water resistance and ATM?
Certainly we can. We'll even draw you a nice picture! View it HERE
Information for Metal Allergy sufferers
We get many enquiries from people with different allergies who would like to know which watches are wrapped in our soft touch rubber with no metal parts to irritate skin. The current Breo watch models which feature no exposed metal include:
Twilight Classic (the buckle is however metal)
Twilight Venture (the buckle is however metal)
Is it normal for the breo logo to be flashing on my Roam watch?
Yes, this indicates the passing seconds and that the watch is opperating normally.
What are the shipping costs?
UK Standard Delivery *orders over £25 (£) - FREE
UK Standard Delivery (£) - 2.99
UK Next Working Day Delivery (£) - 4.80
Europe Standard (£) - 4.80
Rest of World Standard (£) - 8.00
Customs and Imports charges
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Problems placing an order or accessing breo.com
We recommend you make sure you have the latest updates and patches for your operating system. If the problem persists please contact us and we can investigate the issue further. Please copy and past any error messages appearing on screen or the URL you were trying to access (e.g. http://www.breo.com/innovation-i26)
Cancelling under Distance Selling Regulations
Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them. In all cases, the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have them collected at your cost. If you decide to cancel your order with breo ®, you must let us know in writing [email is fine], quoting the order number. To cancel your order, please click here.
I have received my order and an item is missing/incorrect
Please contact us and we will try and sort it for you as soon as possible.
I placed an order yesterday but have not received a confirmation email? How can I check on my order?
If you have not received a confirmation email within 24 hours please contact us via our enquiry form. Please also check the junk folder and junk mail settings on your email account prior to contacting us.
Who can I contact regarding sponsorship opportunities?
We get large volumes of sponsorship requests but if you fill out our Enquiry Form under the heading of Marketing and Media we will certainly take a look!
What is S-Ion?
Breo's S-ION material is a blend of silicone and tourmaline. This gives off negative ions offering improved concentration, relaxation and more. Find out more about Breo's S-Ion
What is Breo's Three Step Protection System for Sunglasses?
Breo's Three Step Protection System, Ultimate UV protection, Polycarx impact resistance and Soft-TRM finish, is used across our range of Sunglasses. Click HERE to find out about the Three Step Protection System for sunglasses.