Frequently Asked Questions

Frequently Asked Questions

Breo are dedicated to customer service and aim to supply all of the information that you require on the site. However if there are any additional details you would like, please do not hesitate to contact us.

1. WATCH INSTRUCTIONS

Setting a Breo Digital watch

Instructions to set the following models: Roam Elite, Energy, Fusion, Roam Slim, Bag Buddy - Can be viewed HERE
Instructions to set the following model: Block - Can be viewed HERE
Instructions to set the following model: Orb 10 - Can be viewed HERE
Instructions to set the following model: Zone - Can be viewed HERE

Setting a Breo Analogue watch

Instructions to set the following models: Classic, Grafik, Lustre, Twilight Classic, Twilight Curve, Twilight Venture, Zen, Link small, Link medium, Overtone, Polygon, Icon, Curve - Can be viewed HERE

2. PRODUCT HELP

Please can you help me understand water resistance and ATM?

Certainly we can. We'll even draw you a nice picture! View it HERE

Information for Metal Allergy sufferers

We get many enquiries from people with different allergies who would like to know which watches are wrapped in our soft touch rubber with no metal parts to irritate skin. The current Breo watch models which feature no exposed metal include:

Classic
Grafik
Twilight Classic (the buckle is however metal)
Twilight Venture (the buckle is however metal)
Link medium
Link small

Is it normal for the breo logo to be flashing on my Roam watch?

Yes, this indicates the passing seconds and that the watch is opperating normally.

3. SHIPPING INFORMATION

What are the shipping costs?

UK Standard (£) - FREE OF CHARGE
UK Next Working Day Delivery (£) - 4.80
Europe Standard (£) - 4.80
Rest of World Standard (£) - 8.00

Customs and Imports charges

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

 

4. ORDER INFORMATION

Problems placing an order or accessing breo.com

We recommend you make sure you have the latest updates and patches for your operating system. If the problem persists please contact us and we can investigate the issue further. Please copy and past any error messages appearing on screen or the URL you were trying to access (e.g. http://www.breo.com/innovation-i26)

Cancelling under Distance Selling Regulations

Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them. In all cases, the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have them collected at your cost. If you decide to cancel your order with breo ®, you must let us know in writing [email is fine], quoting the order number. To cancel your order, please click here.

I have received my order and an item is missing/incorrect

Please contact us  and we will try and sort it for you as soon as possible.

I placed an order yesterday but have not received a confirmation email? How can I check on my order?

If you have not received a confirmation email within 24 hours please contact us via our enquiry form. Please also check the junk folder and junk mail settings on your email account prior to contacting us.

 

5. OTHER

Who can I contact regarding sponsorship opportunities?

We get large volumes of sponsorship requests but if you fill out our Enquiry Form under the heading of Marketing and Media we will certainly take a look!

What is S-Ion?

Breo's S-ION material is a blend of silicone and tourmaline. This gives off negative ions offering improved concentration, relaxation and more. Find out more about Breo's S-Ion

What is Breo's Three Step Protection System for Sunglasses?

Breo's Three Step Protection System, Ultimate UV protection, Polycarx impact resistance and Soft-TRM finish, is used across our range of Sunglasses. Click HERE to find out about the Three Step Protection System for sunglasses.

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