Customer Services

Delivery & Returns

Our deliveries are made by Royal Mail Monday - Friday 9.00am to 6.00pm and on Saturdays before 12 noon.

Standard delivery is via First Class Royal Mail. Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.

If the automated shipping confirmation email is sent to you before 4.00pm Monday to Friday your order will be collected by Royal Mail that day. Orders with shipping confirmation emails sent after these times will be collected by Royal Mail the following day.

If your entire order is sent to you in two separate parcels you will only be charged one delivery charge.

We cannot guarantee delivery within our usual timescales to a small number of areas. Please allow up to seven working days for deliveries to the Scottish Highlands and Islands, Northern Ireland, Isle of Man and Isles of Scilly.

All deliveries will be made according to the carrier's standard procedures, therefore we cannot guarantee a particular delivery date or time. Our standard delivery service does not require a signature, but our express delivery is recorded and as such requires a signature upon receipt of the goods. Packages that will not fit through the letter box may be taken back to the postal depot for collection.

If no one is available to receive the item, Royal Mail will issue a P739 ('While you were out' card) and return the item to the delivery office. You can then arrange for redelivery, or collect the package in person.

Returns, Refunds and Exchanges

If you are not 100% satisfied with the item(s) you have ordered then it must be sent back within 14 days of receipt in a re-sellable condition, ie. in the original packaging, unworn, unwashed and complete with their original labels.

Returns and exchanges will only be processed if accompanied with proof of purchase. This includes all airline purchases and items bought through resellers.

If an incorrect item has been sent to you, or it is faulty, damaged or of unsatisfactory quality, we will refund the delivery charges that you have paid to receive that item - unless it was sent to you with other items that you are not returning for any of the reasons above.

We will only refund the price of the item to the purchaser once it is received by us. Following receipt by Breo Sport, it may take up to seven working days to credit the purchaser's account.

Returns via the Post Office

• Complete the Returns Note attached to the Despatch Note indicating the quantity you are returning and the reason for the return.
• Ask for a Certificate of Posting at the post office for all returns. Keep this in a safe place with the remaining part of the Despatch Note until you have received your refund as it is your proof of postage in the event of the goods being lost in transit.
• Make sure that the Certificate of Posting has the Breo Sport Returns address and the post office date stamped confirmation on it.
• Allow up to ten days for your goods to reach us.

Refunds Policy

• Refunds will only be processed on items returned within 14 days and purchased directly from www.breo.com
• All refunds will be made back to the payment card which was used to pay for the original order.
• We will let you know by email when your refund has been processed.
• We are unable to offer credit notes.

We reserve the right to refuse a refund for items returned that are not in a re-sellable condition.

Please make sure that you include the following information:

• Order number
• Your name and address, including postcode
• Contact telephone number
• Email address
• Reason for return:
• Too small
• Too big
• Wrong colour
• Damaged on receipt
• Wrong item received
• Not suitable
• Faulty
• Other (specify)

Write the order number on the top left hand side of the packaging to help us to identify your parcel at our warehouse. You will need to pay for the cost of postage yourself.

Can I Return an Unwanted Gift?

All orders can be returned by following the standard returns policy and the returns instructions on the despatch paperwork. However, please note that our returns process is automated and the original purchaser will receive all of the standard notification emails for any return or refund requested.

If you request a refund, it will be made to the original payment card. We are unable to offer credit notes.