Click on any of the question areas below:
ORDERING AND PAYMENT
Below are a few hints and tips to make it easy to order from our site if you have any problems you can always contact us by emailing our customer service team or call:
Customer Service Team - +44 (0)1382 772581
Ordering - To order products from our site all you need to do is click on the product you like and add it to your shopping basket. When you have finished shopping, click the checkout button. Once you have completed your address details you will be taken into the payment screen. Confirm your order - check the items, payment method, billing and delivery address are correct then hit the ‘SUBMIT MY ORDER’ button if they are all correct.
Payment - We accept the following debit/credit cards for payment: Master Card, Visa, Maestro and Solo. Sagepay is our payment processor for credit or debit cards. If you have a PayPal account you can use your account by clicking on the PayPal option.
Payment via card - Insert all your card details on the payment page. If your card uses the Verified by Visa or Mastercard Secure Code scheme, you may need to enter your password to verify the transaction. Once you have completed the transaction you will be returned to the Breo.com website. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us. Once your order has been picked, packed and shipped you will receive an email confirming this. If there are problems with the payment then give us a call and we can arrange another method of payment i.e. BACs transfer or cheque. Cheques - we will need to allow 7-10 days to clear before we ship the product.
Payment via PayPal Account - If you have a PayPal account you can insert your username and PayPal password and use your account as you normally would. Once you have completed the transaction you should click the return to merchant button which will take you back to the Breo.com website. You will receive two confirmation emails with your order number and receipt number. The emails will come from firstname.lastname@example.org. If you do not receive notification please contact us ASAP. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment then give us a call and we can arrange another method of payment i.e. BACs transfer or cheque. Cheques - we will need to allow 7-10 days to clear before we ship the product.
Promotional Coupons - If you have a valid promotional Coupon Code then you can enter it into the coupon code box on the payment page and your order will be discounted accordingly - please be sure to check the expiry date on the coupon as they often run for a limited time period. Coupon codes may only be valid on certain product categories also, so please check the items you have chosen are eligible for the discount.. If you have any problems with the promotional coupon please email or call our customer service team.
Cancelling your order - You can contact us on 01382 772581 to cancel your order. However, if your order has already been processed by our warehouse and passed to the mail service for delivery we are unable to cancel the order and would advise that you return the order as soon as you receive it.
The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund. The seven working days starts from the day after you receive your order. We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number. If you have already received your order, you will need to return all the items in the order. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
DELIVERY OPTIONS AND PRICES
The carriers we use for dispatch are Royal Mail for 24hr and 48hr deliveries, and Parcel Force for Next Working Day, 48 Hour (2 working days) and Saturday Delivery. All Parcel Force UK Next Working Day or 48 Hour (2 working days) orders placed before 3.30pm (Monday-Thursday) will be dispatched the same day, subject to stock availability. Orders placed via Parcel Force Next Working Day on Friday or Saturday will be dispatched the next working day.
Once your order has been dispatched from our warehouse you will receive a confirmation email to let you know it is on the way.
Delivery Times UK
|Type||Number of days from dispatch|
|UK Free Delivery (Royal Mail)||1-3 Working days|
|UK Next Working Day (Royal Mail Tracked 24) £4.80||1 Working days|
|UK 48 Hour (Royal Mail Tracked 48) £3.00||2 Working days|
|UK Saturday Delivery (Parcel Force) £4.80||1 Working days|
|Europe £4.80||5-7 Working days|
|International £8.00||7-10 Working days|
Breo reserve the right to amend orders placed with incorrect delivery options without notice. Breo does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Breo is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.
For international orders, the couriers we use are Royal Mail and their local postal partners. Royal Mail deliveries are made locally by your national postal service. Where possible we will give you a choice of options and unless specified we will choose the most appropriate option depending on the weight or value of your order.
Once your order has been dispatched from our warehouse you will receive a confirmation email to let you know it is on the way.
Delivery Time Europe
|Country||Number of days from dispatch|
|France||5-7 Working days|
|Germany||5-7 Working days|
|Greece||5-7 Working days|
|Ireland||3-5 Working days|
|Italy||5-7 Working days|
|Russia||3-4 Working days|
|Spain||5-7 Working days|
|Rest of Europe||5-7 Working days|
|Australia||7-10 Working days|
|Canada||7-10 Working days|
|USA||7-10 Working days|
|Rest of the World||7-10 Working days|
Please Note: All delivery times are based on Royal Mail estimates. Actual delivery time may vary.
RETURNS AND EXCHANGES
If you are not 100% satisfied with the item(s) you have ordered from breo.com, send them back - within 28 days of receipt in a re-sellable condition, ie. in the original packaging, unworn and complete with any original labels and we will refund your money or exchange it for a different size or colour.
Returns And Exchanges
Refunds can only be issued for items purchased directly from www.breo.com. All other refunds would be issued by the reseller. As soon as your refund or exchange has been processed by our warehouse, we’ll email you to let you know. Please allow up to 28 days for the process of your refund or exchange. All refunds will be made back to the payment card which was used to pay for the original order.
When an order is sent back, please help us by including the order number it relates to and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to. Faulty Products Returns
All watches are supplied with a warranty period of 1 year from the date of purchase. This covers mechanical defects to the watch. Excluded are malfunctions resulting from accidents or negligence. This also excludes the replacement of snapped watches after the first 28 days. More Information is displayed within the instruction booklet that comes with the watch and also on the “Love Your Breo” section of our website. This does not affect your statutory rights.
RETURNS ADDRESSReturns Department, Breo, 16a Tom Johnstone Road, West Pitkerro Ind Est, Dundee, DD4 8XD
Upon inspection of returned product, Breo will issue a full refund to the card used for the purchase less the original delivery charge. All items will be inspected upon return and in the unlikely event that an item is returned to us in an unsuitable condition, Breo reserves the right not to refund the item and have to send it back to you at your expense.
TERMS AND CONDITIONS
By visiting Breo.com, you are accepting and consenting to the practices described in the Terms and Conditions. Breo Limited website(s) (our “Site” or “Sites”) and related services are made available to you pursuant to the following Terms and Conditions. We may modify the Terms and Conditions from time to time, and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified Terms and Conditions. Breo Ltd is a company registered under the Companies Acts (Company Number SC357666 and VAT number 718 8576 87
Intellectual Properties Rights
You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights relating to the Content as herein described, including Breo Ltd Software and all HTML and other code contained in this Site, shall remain at all times vested in Breo and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by Breo and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
In addition to the Intellectual property rights mentioned above, Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Breo tries to ensure that the information on this site is accurate and complete. Breo does not warrant or represent that Breo Content is accurate, error-free or reliable or that your use of Breo Content will not infringe rights of third parties. Your use of the Web Site is at your risk. Breo does not warrant that the functional aspects of the Web Site or Breo Content will be error free or that this Web Site, Breo Content or the server that makes it available are free of viruses or other harmful components. If your use of this Web Site, or Breo Content results in the need for servicing or replacing property, material, equipment or data, Breo is not responsible for those costs. Without limiting the foregoing, everything on the Web Site is provided to you “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. Breo and its suppliers make no warranties about Breo Content, software text, downloads, graphics, and links, or about results to be obtained from using the Web Site. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. Breo reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that Breo is not liable to you or any third party for any such withdrawal.
The Terms and Conditions together with all our policies and procedures will be governed by and construed in accordance with the laws of Scotland and you irrevocably submit to the exclusive jurisdiction of the courts of Scotland
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
- Email address
- Phone number
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
- Phone Number
The Information We Dont Collect
Credit/Debit Card Information - we use a third party payment processor to handle this information securely. None of your Credit/Debit card information is stored anywhere on this site.
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. You can always unsubscribe from our updates at any time.
We may use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by logging into your account with the username and password you created when you registered with us. You can also correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
As you browse www.breo.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with www.breo.com.
The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners' targeted advertising.
As a distributor of WEEE products, Breo must facilitate the take-back of household WEEE from UK consumers and has decided to fulfil its obligations in this area by offering free in store take back.
Distributors supplying new electrical or electrical equipment (EEE) have to ensure that waste electrical and ectronic equipment (WEEE) from private households can be returned to them free of charge on a one-to-one basis providing that the WEEE returned is of equivalent type to and has fulfilled the same function as the new EEE purchased. For example, an old pair of headphones can be returned when purchasing a new pair of headphones regardless of where the old one was originally purchased.
The Waste Electrical and Electronic Equipment Directive (WEEE Directive) aims to minimise the impact of electrical and electronic goods on the environment, by increasing re-use and recycling and reducing the amount of WEEE going to landfill. It seeks to achieve this by making producers responsible for financing the collection, treatment, and recovery of waste electrical equipment, and by obliging distributors to allow consumers to return their waste equipment free of charge.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
How Can You Help
As soon as you have purchased a product from Breo, please email email@example.com with your order number, name, address and the WEEE product that you wish to return free of charge to us, to dispose of safely. We will then include a postage paid bag with your order, allowing you to return the WEEE product to us at a time convenient to yourself. Recycling facilities for WEEE waste are available locally to you. You can find your local registered WEEE collection site by visiting the following site: www.recycle-more.co.uk